Grievance Redressal Policy 

At Wearessencez, operated by Techtheory nexus private limited, we are committed to delivering a seamless and reliable shopping experience. We value fairness, transparency, and accountability in addressing customer concerns. This Grievance Redressal Policy ensures that your issues are handled promptly, professionally, and in accordance with applicable laws. 

What is a Grievance? 
A grievance refers to any complaint or dissatisfaction arising from a product or service purchased through our platform, for which a resolution is being sought. This may include issues such as product quality or defects, delayed or incorrect deliveries, payment concerns, problems with returns, refunds, or exchanges, dissatisfaction with customer service, or questions regarding our policies. 

How to Raise a Grievance 
If you experience a concern, please reach out to us through our support channels by following these steps: 

1. Visit Help Centre or Contact Page: Navigate to the “Help Centre” or “Contact Us” section on our website or app. 
2. Select Your Issue: Choose the relevant category or topic related to your concern. 
3. Submit Your Query: Provide order details, a description of the issue, and any supporting documents or images. 
    

Once submitted, our support team will review your request and respond accordingly. 

Escalation to Grievance Officer 
If your concern remains unresolved or if you are unsatisfied with the resolution provided, you may escalate the matter to our designated Grievance Officer in line with the Information Technology Act, 2000 and other applicable laws. 

Wearessencez has appointed a Grievance Redressal Officer responsible for overseeing the complaint-handling process, ensuring fairness, and addressing escalated matters. The Grievance Officer can be contacted at: 
technextheorysolutionpvtltd8@gmail.com. 

Grievance Handling Process 

• Acknowledgement: You will receive an acknowledgement of your grievance within 48 hours via email. 
• Unique Reference ID: A unique grievance ID will be issued to help you track the progress of your complaint. 
• Resolution Timeline: Our team, along with the Grievance Officer, will aim to resolve your grievance within 7 working days, or as required under applicable law. 
• Updates & Communication: You will be kept informed of the status and progress of your grievance through your registered communication method. 
   

Closure of Grievance 
A grievance will be considered closed in the following cases: 

• When a satisfactory resolution has been provided by our team or the Grievance Officer. 
• When there is no response from you within a reasonable timeframe after a resolution has been offered. 
• When a final resolution has been communicated in line with our policies and applicable law. 
   

Contact Us 
For queries or to initiate a grievance, please write to us at:  technextheorysolutionpvtltd8@gmail.com. 

Note 
This policy may be updated periodically. For the latest version, please refer to our Terms of Use and Privacy Policy pages.